IBM Recruits Fresh Graduates - Associates

IBM Recruits Fresh Graduates - Associates

Job description Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.

Desired experience Min 6 months of relevant experience in the mentioned skill areas

# Awareness of basic networking concepts and technologies.

# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

# Understanding of operating systems, Windows 2000/NT/XP configuration options and Troubleshooting

# Browser Support - Internet Explorer

# Ability to identify basic hardware parts and aware of basic hardware concepts

# User level familiarity with at least one e-mail client - Outlook, Notes etc..

# Skilled in commercially standard software applications and major desktop operating systems.

# Has technical experience and skills in the areas of problem determination, creativity and analysis.

# Receives incoming calls from customers and creates incident record or updates existing record.

# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.

# Ability to meet a set of defined account agent productivity measurements.

# Be able to identify opportunity for, and implement process improvements.

# Customer Service Skills

# Communications verbal and written

# Neutral accent

# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.

# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.

# Questioning skills- probing skills, as relevant to the issue and level of the caller

Required skills Awareness of basic networking concepts and technologies.Proficient in network connectivity troubleshooting, TCP/IPstrong computer skills required for initial call handlingperform problem cause analysis,resolve routine cstmer problmExposure to operating systems, Windows 2000/NT/XPEnglish: Fluent

Degree Bachelors Degree/Equivalent Experience Major OtherYears of experience in job function 0 to 2 yearsAdditional informationWilling to work in shifts.

Aditional InformationExperience: 0 - 2 yearsJob Category: Software, Hardware, EDPJob

Location: Bangalore, Hyderabad

Key Skills: basic networking concepts and technologies,communicaton