Dell International Services in BPO & Call Centers ( Freshers)

Experience:0 - 4 Years
Location: Chandigarh
Compensation:Outstationed Candidates are eligible for Relocation Allowance(As one time Settlement)
Industry Type:BPO/ITES /CRM/Transcription
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Responsible for providing voice support for international customers on operational or maintenance of Dell products. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills
Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Qualification and Experience Required:
Any Bachelor Degree
Diploma Courses/PUC (with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Freshers can also apply.
Interested candidates can also walk- in at the below address
Dell International Services
40A,Quark City,
Industrial Area, Phase-VIIIB, Mohali,
Chandigarh
Desired Candidate Profile:-
Ability to analyze, research, and solve highly technical problems Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies.
Contact Details
Email Address : tejal_chauhan@dell.com